SupportCenter Plus



What is SupportCenter Plus?

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

What are the benefits of using SupportCenter Plus?

Multi-Channel Communication

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Email Response Management

Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Knowledge Base and Solutions

Stop losing productivity on repetitive queries; Make first-call resolution a reality.

Contract, SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Reports, Dashboards & KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

Integrates with organizational eco-system

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

Business Units

Lets each division of your organization define their product or service specific configuration and work as independent units. Read more about this innovative feature

Customer Portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Account & Contact Management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy etc.

Time Tracking & Customer Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Computer Telephony Integration

“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.

System requirements:

Platforms: Windows 7, Windows 20XX, Linux

Browsers: Internet Explorer 9 and Above, Firefox 30 and Above, Chrome

Servers: Windows 2008 STD, R2 (32 bit, 64 bit), Linux Servers, VM Ware

Database: Postgress, MySQL, MSSQL 20XX

Compare Editions:

Compare editions

Feature SupportCenter Plus Standard SupportCenter Plus Professional SupportCenter Plus Enterprise SupportCenter Plus Unlimited
Email Response Management
Account and Contact Management
SLA Management
Customer Service Reports
Customer Portal
Contract Management
Product Catalog
Active Directory Integration
Scheduled CSV Synchronization
Survey
No. of Business Units 3 10
Dashboard and Analytics
API
Computer Telephony Integration (CTI) Add on Add on Add on
Remote Assistance (Zoho Meeting) Add on Add on Add on
Zoho CRM Integration Add on Add on Add on
No. of Support Reps
No. of Contacts (Customer Logins) Unlimited Unlimited Unlimited Unlimited
Multilingual optional.

Downloads

Fill out the form below and you will receive directly a download link in your mailbox.

Company name
Your details
How can we contact you?
+
@
Edition and operating system
Do you have any specific questions?

Demos

Want to know more about this product? Fill out the form below and a dedicated accountmanager will get back to you within the day.

Company name
Your details
How can we contact you?
+
@
Do you have any specific questions?
  • Select an edition

  • Select the license type

  • Select one or more licenses

  • Overview, add selection to cart

SupportCenter Plus Standard
SupportCenter Plus Professional
SupportCenter Plus Enterprise
SupportCenter Plus Unlimited
SupportCenter Plus Multi-Language Standard
SupportCenter Plus Multi-Language Professional
SupportCenter Plus Multi-Language Enterprise
* The shown prices are excl. VAT