What is SupportCenter Plus?
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
What are the benefits of using SupportCenter Plus?
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.
Knowledge Base and Solutions
Stop losing productivity on repetitive queries; Make first-call resolution a reality.
Contract, SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Reports, Dashboards & KPIs
Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
Integrates with organizational eco-system
Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.
Lets each division of your organization define their product or service specific configuration and work as independent units. Read more about this innovative feature
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Account & Contact Management
Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy etc.
Time Tracking & Customer Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.
Computer Telephony Integration
“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.
Platforms: Windows 7, Windows 20XX, Linux
Browsers: Internet Explorer 9 and Above, Firefox 30 and Above, Chrome
Servers: Windows 2008 STD, R2 (32 bit, 64 bit), Linux Servers, VM Ware
Database: Postgress, MySQL, MSSQL 20XX
|Feature||SupportCenter Plus Enterprise||SupportCenter Plus Professional||SupportCenter Plus Standard||SupportCenter Plus Unlimited|
|Email Response Management|
|Account and Contact Management|
|Customer Service Reports|
|Active Directory Integration|
|Scheduled CSV Synchronization|
|No. of Business Units||10||3|
|Dashboard and Analytics|
|Computer Telephony Integration (CTI)||Add on||Add on||Add on|
|Remote Assistance (Zoho Meeting)||Add on||Add on||Add on|
|Zoho CRM Integration||Add on||Add on||Add on|
|No. of Support Reps|
|No. of Contacts (Customer Logins)||Unlimited||Unlimited||Unlimited||Unlimited|
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