ServiceDesk Plus - MSP

What Is ServiceDesk Plus – MSP?

ServiceDesk Plus - MSP is a web based ITIL ready, Help Desk software with integrated Asset management module built specifically for Managed Service Providers. It has been designed to handle multiple accounts in a single Help Desk so the MSPs don’t have to juggle with multiple software. It is bundled with thoughtful features like Incident Management, Account Management, Asset Management, Knowledge Base, Service Level Agreements, Remote Control Management, and Purchase and Contract Management. All these modules come in a single package at a very affordable price! 

 

Account Management

Provide services for multiple clients and accounts using a single application enabling users to access their specific accounts. Configure Account Specific Automations, Service Level Agreements, Knowledge base, Assets, Reports and much more.

 

Asset Management

Manage and control each of your clients' IT and Non-IT assets remotely and transparently with the Asset Management Module specifically designed for Managed Service Providers.

 

Incident Management 

An Incident is any event which causes, or may cause, an interruption or a reduction of the quality of the service offered.The objective of Incident Management is to restore normal operations as quickly as possible with the least possible impact on either the business or the user.

 

Problem Management

problem management in ServiceDesk Plus - MSP helps to reduce adverse impacts caused by incidents and avoids the recurrence of problems related to these incidents. This primary focus on problem management is root cause analysis and elimination. The tool also helps in managing multiple incidents revolving around a single problem easily.

 

Change Management

With the Change Management in ServiceDesk Plus - MSP implement changes in a controlled and structured environment which reduce the impact in systematic approach. This change management process goes through a complete approval cycle depending on the type of change.

 

Service Level Agreement

Meet your customers' expectations and achieve higher levels of customer satisfaction by providing quality and timely services using Service Level Agreements.

 

Remote Control

Avoid round trips to the desktop physically for diagnosing and resolving issues. Use the Remote Desktop Control Solution and gain access to the computers easily.

 

Reports 

Get the visibility and control over your customers' accounts using a wide range of reporting options - more than 100 Canned Reports, flexible Custom Reports, easy-to-view Flash Reports and so on.

 

Rebrand 

Transform the Labels and Logos for each account and provide a personalized/professional look and feel.

 

Purchased Management 

Know what is being purchased for each account along with the expenses and relate them directly to CMDB using our feature-rich Purchase and Contract Management Module. Set notifications to be alerted about the contract expiry. 

 

Compare Editions:

 

Compare the editions

Feature ServiceDesk Plus MSP Enterprise ServiceDesk Plus MSP Professional ServiceDesk Plus MSP Standard
Account Management
Help Desk
Service Catalog Add on
Automatic Ticket Dispatch
Problem Management
Change Management
Automated Billing
Flexible Billing Module
QuickBooks Integration
Project Management Add on Add on
CMDB Add on
Account based color themes
Multi-level approvals in Service Catalog Add on
Asset depreciation assessment
Change Approval Board (CAB) Add on
Approved change reports for scheduling Add on
Change calender for easy scheduling Add on
Change history Add on
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Scheduler
Remote Desktop Sharing
Computer Telephony Integration Add on Add on
IT Help Desk Reports
Canned Reports, Customizable Reports, Query Builder, Scheduled Reports
Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Automatic Case Routing
Auto Device Discovery
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
Asset Management
Purchase Management
Contracts
Custom Request Form Templates
Flash Reports
Mobile Client, iPhone, Android, Web based.
Windows/Linux
PostgreSQL or MS SQL
Order Order Order

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