CMDB now in Servicedesk on-demand

We're happy to announce that the long-awaited CMDB in the cloud version of ServiceDesk Plus is released.
 
The new CMDB module enables service desk teams to:

 

  • Map modules and individual items to CI types and CIs, respectively.

  • Define custom CI types, and collect additional information through
    custom fields.

  • Configure relationships and cardinality between CI types. 

  • Associate CI information with incidents, service requests, and
    changes.

  • Invoke business rules and custom triggers based on CIs.