Managed Services Provider solutions
All-in-one ITSM suite, Designed Specifically for Service Providers.
Use ServiceDesk Plus now. This all-in-one ITSM solution provides comprehensive helpdesk, servicedesk, account management, asset management, remote management, and advanced reporting capabilities in a multi-tenant architecture with convenient data separation per client.
ServiceDesk Plus MSP enables service providers to deliver services and support to multiple clients with centralized control. Save significant time on daily, repetitive tasks and “firefighting.” Thanks to templates, you can achieve a high level of automation and deliver impressive service quality.
ServiceDesk Plus MSP offers excellent visibility and central control when handling IT issues, ensuring businesses experience minimal downtime. For fifteen years, this software has brought a smile to the faces of millions of IT professionals and end users.
If you opt for Servicedesk Plus, you will be able to manage, control and report on all helpdesk-related matters. Extend the scope of the helpdesk? No problem at all. You can automate all processes yourself or use the standard pre-programmed templates.
Need help with installation, implementation or purchase? Our specialists will be happy to assist you. We can do a quick scan or deep scan of your Service desk and evaluate the perfect configuration together with you.
Ensure service continuity with the comprehensive incident management in ServiceDesk Plus. Easily report incidents, configure SLAs, define automation & workflows for each category of Incidents to minimise business impact.
Eliminate the root cause of problems effectively with ServiceDesk Plus and put an end to time consuming everyday tasks after repeated incidents. SDP includes the management of multiple incidents and workflows.
The ServiceDesk Plus Change Management module provides structured and fast handling of all changes in your IT infrastructure. It is bundled with the categorisation of changes, the creation of the CAB and workflow automation.
Now don't just save on the cost of your help desk software with Servicedesk Plus, but make your entire help desk more efficient and boost the productivity of the whole department!
Via field and form rules, it is possible to modify incident and service templates and have them perform modified automated actions. This makes it possible to work much more efficiently. Many activities that were previously carried out manually belong to the past now.
Gives a face to your IT organisation by clearly presenting the services offered by IT (service catalogue), configuring workflows and delivering the requested services within the agreed time.
Tracks and manages all your CI's in a single repository. It is designed to provide greater insight into your assets by capturing the interrelationships and dependencies of all CI's.
The purchase order and contract management module of ServiceDesk Plus allows you to capture and track the entire lifecycle of a purchase order, from creation to approval, delivery and contracts with each purchase.
End-users can enter the calls themselves and see the follow-up depending on what the helpdesk sets up for each call. The knowledge database saves the helpdesk time and therefore money.
With the Failover add-on in ServiceDesk Plus it is possible to configure a secondary service desk installation. This installation will take over when there is a malfunction or power failure in the primary installation.
Configure unique fields in the search field to provide automatic solution suggestions when creating an incident. The default category and sub category and description are included in the search.
Export and download simple project modules and activities like Project Gant view, Project Overview Map and Task Dependency Map in pdf format.
Stay informed about helpdesk activities through the intuitive and powerful reporting modules and interactive dashboards in ServiceDesk Plus MSP. This helpdesk software for Managed Service Providers offers a comprehensive set of standard reports.
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ServiceDesk Plus - MSP
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ServiceDesk Plus MSP Standard
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ServiceDesk Plus MSP Professional
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ServiceDesk Plus MSP Enterprise
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| Account Management | |||
| Help Desk | |||
| Service Catalog | Add on | ||
| Automatic Ticket Dispatch | |||
| Problem Management | |||
| Change Management | |||
| Automated Billing | |||
| Flexible Billing Module | |||
| QuickBooks Integration | |||
| Project Management | Add on | Add on | |
| CMDB | Add on | ||
| Account based color themes | |||
| Multi-level approvals in Service Catalog | Add on | ||
| Asset depreciation assessment | |||
| Change Approval Board (CAB) | Add on | ||
| Approved change reports for scheduling | Add on | ||
| Change calender for easy scheduling | Add on | ||
| Change history | Add on | ||
| Automatic email to ticket conversion | |||
| Active Directory Integration | |||
| LDAP Integration | |||
| Import from CSV files | |||
| User Survey | |||
| Complete History of Request | |||
| Multi Site Support | |||
| Scheduler | |||
| Remote Desktop Sharing | |||
| Computer Telephony Integration | Add on | Add on | |
| IT Help Desk Reports | |||
| Canned Reports, Customizable Reports, Query Builder, Scheduled Reports | |||
| Export as CSV, XLS & PDF | |||
| Automatic Dispatch | |||
| SLA Management | |||
| Automatic Case Routing | |||
| Auto Device Discovery | |||
| Notify Technicians | |||
| Holidays / Operational Hours | |||
| Knowledge Base | |||
| Self Service Portal | |||
| Asset Management | |||
| Purchase Management | |||
| Contracts | |||
| Custom Request Form Templates | |||
| Flash Reports | |||
| Mobile Client, iPhone, Android, Web based. | |||
| Windows/Linux | |||
| PostgreSQL or MS SQL |
