CMDB now in Servicedesk on-demand
We're happy to announce that the long-awaited CMDB in the cloud version of ServiceDesk Plus is released.
The new CMDB module enables service desk teams to:
Map modules and individual items to CI types and CIs, respectively.
Define custom CI types, and collect additional information through
Configure relationships and cardinality between CI types.
Associate CI information with incidents, service requests, and
Invoke business rules and custom triggers based on CIs.